![]() Customer services requires lots of skills you do not have nor did it seem that you were coachable or wanted to learn how to better serve your guests. If the hotel does not have the resources to keep up with tuning it, do not have an open piano! Teofilo, you should not be in this line of business. In my opinion, if you don’t want a guest to play or touch an open piano which has been used and played all week by kids and guest, move it! Place a sign over it stating the expectations for the guest. All of the 40+ guest at the bar were speechless. All 3 specialty restaurants - Brasserie, Caribe and Rodizio - set themselves the challenge of serving unforgettable evening meals at your table these special. Teofilo humiliated and embarrassed Our family member who is a musician by stopping him in the middle of a song, told him to “get up and go” and abruptly closed the piano. Teofilo was rude, disrespectful and arrogant when approaching us. I’m extremely disappointed by the approach and treatment received from Teofilo to one of my family members when he attempted to play the piano for his wife after several other guest had been playing the piano all night. Lastly - Saul at the Caribe Lobby Bar makes the best drinks! Ask him to do you a special!! Riu Palace Riviera Maya restaurant menus Watch this Topic. Dinners at the a la carte restaurants were better/fresher than the buffets - our favourites were Tokyo, Santa Fe and La Trattoria. Answer 1 of 4: I have been on the search for the restaurant menus for the Riu Palace Riviera Maya, and have even e-mailed the resort twice and had no luck. Lunches were good at the beach side grills and bars. We found the breakfasts to be amazing but they need to have two pancake makers! There was always a long queue and if they had two pancake stations that would be easier. ![]() Other bits of feedback - the more you talk and get to know folks serving drinks and waiting staff the better the service you get. Check in was good and they helped us with restaurant reservations and advice on visiting Chichen Itza but they were slightly under par in dealing with a smell in our room and with check out. Free Wi-Fi service included from 10 am to 5:30 pm in Maya Mall and Plaza Mexciana. Barceló Maya Caribe, Barceló Maya Colonial, Barceló Maya Tropical, and Barceló Maya Palace. But - we had mixed results from the Beach premium lounge - mostly it was fab. Barcelo Maya Riviera Adults Only - Barceló Riviera Maya All Inclusive Resort - Call Toll Free: 1-88 or Book Online. 3) the team who worked tirelessly to remove the seaweed/grass from the beach. At Riviera Maya, you’ll enjoy more than 15 world-class bars and restaurants, a. Guests can explore over 1000 acres of paradise, dotted with pristine pools and bordered by magnificent beach. 2) the Barcy Kids Club - the ladies were awesome and kept our two kids aged 8 and 6 safe and entertained. Named as one of the Top 5 hotels in Eastern Mexico by Condé Nast Travelers Readers Choice Awards, Vidanta Riviera Maya is an experience like no other. She kept us topped up with drinks and kept smiling throughout. A few shout outs: 1) Irene Sanchez - she was amazing! She worked the Beach swim up bar and looked after our family amazingly. We had a fabulous (generally) two weeks on a family holiday in a premium junior suite room at the Barcelo Maya Beach.
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